Frequently Asked Questions


How legit are we?

Quite unbelievably, we get this question a lot - on why someone would trust us. Do go through our testimonials - and hey we've been featured in a national newspaper (link below) – Also check our social media handles while you’re at it.

http://www.thehindu.com/features/education/For-that-ultimate-gaming-experience/article14545811.ece

https://www.instagram.com/mvp_india/

https://www.facebook.com/mvpindia/

 

Have just received my build – read this first

Please read the “before you start” PDF you received in your email along with dispatch details.

 

Do we have Cash on Delivery?

Nope, we initially started offering this – due to some unpleasant experiences we no longer offer COD facility - we only work with pre-payment in the following ways:

  • 50% advance to start the build and remaining at dispatch
  • 100% prepayment

 

What are the payment methods? Is EMI available?

Accepted payment methods include:

  • Credit / Debit Cards
  • Net-banking & Bank Transfer

EMI facility is available when purchasing through credit cards

 

What do you get with your PC?

All our rigs ship with

  • Windows 10 (un-activated - available on Microsoft website trial for 30 days)*
  • Drivers, Steam, Chrome, Tixati (malware free torrent client)
  • Games pre-loaded** ( original steam installation copied in your steam folder – if you own the game  on steam, you log in and begin playing. No download necessary)
  • 8 GB Recovery Pen drive
  • HDMI & Power Cables
  • 30 cm LED Strip installed (of your choice R, G or B)
  • *Alternatively we ship with original Windows 10 Pro at a price adder
  • ** You must own these games on Steam to play - only the download folder is copied


 How do I order a PC?

  • Choose from our already listed custom builds – or customize your own using our BUILD YOUR PC module
  • Place your order, making the payment
  • Your rig will be built, tested and delivered in 7 working days*.

*Some components have longer lead time and may be out of stock – we will get in touch to clarify and revise delivery estimate as applicable. Ships through DTDC or FEDEX depending on location.

 

How do custom builds work?

  • Tell us your budget, the games you play and the performance your looking for (support@themvp.in)
  • We’ll discuss with you, finalize your components as per your wishes
  • We’ll build, test and deliver your PC within 7 working days
  • Or simply use our Build a PC module and order away! We will contact you and re-confirm availability and delivery
  • If you see a part which you want missing in our list of parts – drop us an email and we shall add this wherever possible!

 

How secure is our packaging?

Pretty secure, Your PC internals are shielded by protective packaging, and extra layers of bubble wrap and packaging material covers the top of the package

 

But Amazon Global store has cheaper rates?

Amazon Global store doesn’t offer any Indian warranty on components! You pay duty both ways in case of any replacements in addition to shipment costs

 

How does our warranty work?

We provide ONE year warranty on our builds, above that you will have all individual manufacturer warranties in place. For detailed warranty information – drop us a line at support@themvp.in